Terms And Conditions

These Terms and Conditions together with the service as detailed in your Membership Agreement govern the sale and provision of the service and form the contract you are entering into between us and you. The price payable for the services is as set out on the Membership Agreement and inclusive of any applicable VAT. We take payment upon receipt of your order and accept no liability if services are delayed where payment is not received by us. If we have not received any payment due, we may refuse to process your order and/or suspend services.

By your purchase of a membership from us you agree to be bound by these Terms and conditions. You are entering into a contract based on these terms and conditions on the date we receive your first payment irrespective of whether you have signed the Membership Agreement supplied. The membership purchased is personal to you the member as named on the Membership Agreement and may not be transferred by you to anyone else.

You are required not to be in a relationship whilst requesting the matchmaking service from us and to provide us with true and accurate information. You must tell us as soon as possible when any of the following applies: you begin a new relationship; there is any change in your availability for introductions to others; there has been any significant change in your personal circumstances that may require updating your dating profile, to ensure the information shared with other members is kept up to date.

Whilst all members are interviewed, and ID verified, we accept the particulars given to us in good faith and rely on members to keep us updated of any change. We advise you to verify the particulars of others for yourself and draw to your attention that we cannot accept any liability for the validity of the information we provide. The care taken on our part in sourcing others to recommend to you, in no way absolves you of your personal responsibility for your own safety or security during meetings or relationships with those we introduce you to. Your safety is very important, we advise you to read our Dating Safety Handbook and to take sensible precautions. We reserve the right to decline any application for membership.

Your matchmaking can commence after your profiling interview, and we have all the necessary documents from you including your approval of your dating profile. “Recommendations” will be sent to you through the matchmaking service. Recommendations are defined as profiles of others we will put forward to you for your consideration. You understand and accept that those we recommend to you will not necessarily agree to proceeding further and/or to meeting you as the choices made by others is not within our control. For the avoidance of doubt, all Recommendations will be counted towards any number of Recommendations guaranteed in your Membership Agreement, irrespective of whether or not either of the parties involved agree to be put in touch with each other.

Where included in your Membership Agreement, ‘Confirmed Introductions’, is defined as where both you and the person we recommended to you agree to being put in touch with each other. For the avoidance of doubt, this term ‘Confirmed Introductions’ does not imply any guarantee of proceeding further or to a meeting and all Confirmed Introductions will count towards any number of Introductions that may be guaranteed in your Membership Agreement. Recommendations we will put forward will largely meet your own partner criteria as agreed with you and recorded at your joining interview, unless you agree during your membership, that we may also recommend others to you who do not necessarily largely meet these criteria. The number of Recommendations we will put forward depends upon your own characteristics and how narrow or otherwise are your partner criteria and where we believe your noted partner preferences are unrealistically restrictive, we may review your noted partner preferences with you and suggest widening your partner preferences to support potentially facilitating more introductions for you.

Recommendations are put forward: subject to availability; whilst you confirm you are still seeking a partner through our service; and whilst you are paying any applicable monthly service fee. If you no longer wish to receive Recommendations from us, then we will not be required to supply them. It remains entirely your responsibility to let us know whenever you would like to receive a Recommendation and as a courtesy to our other members, we would not normally supply further Recommendations to you unless we are certain you require them.

No guarantee is given that any recommendation we put forward will satisfy all of your preferences in a partner. We reserve the right and absolute discretion to recommend others to you who we consider might be acceptable, notwithstanding that these persons may only match your partner preferences to a degree as this approach has proved successful for many of our clients.

As we want to help create opportunities for members to meet each other, you may from time to time, be offered additional profiles as a “Bonus Match”, based on the other members’ partner criteria.

Our matchmaking includes the sourcing of potential partners from beyond our current membership and we reserve the right to recommend to you, others who may have been retained through these means and who may not have paid a fee. However, all those we recommend to you from whatever source, will first have been ID verified and interviewed.

If you have a Lifetime Membership Agreement, then our delivery of service is subject to your paying any applicable monthly service fee at the prevailing rate.

We will fulfil our guarantee of supplying either Recommendations or Confirmed Introductions within the time specified in your Membership Agreement or will waive any applicable monthly service fee if additional time is required and subject to all of the following provisions:

• a) There has been no change in your own circumstances or partner preferences after your profiling interview which is likely to make matchmaking significantly more difficult or impossible.
• b) Where any number of Confirmed Introductions is guaranteed on your Membership Agreement, this guarantee is limited to either this number being achieved or where we have supplied at least two and a half times this number to you as Recommendations, irrespective of whether or not these Recommendations progressed to become Confirmed Introductions.
• c) You have been available and maintained contact with us.

We will arrange a calendar of Events. We cannot compel others to attend our events and we reserve the right to cancel any event if there is insufficient interest. If we consider it necessary to cancel an Event, we expressly exclude any liability for any direct or indirect losses or damages howsoever arising as a result of such cancellation and will not, for example, be responsible for any travel or accommodation costs incurred. In the event of cancellation, we will use reasonable endeavours to alert those who have booked to attend the Event, and with the exception of exceptional circumstances, we will aim to give at least 48 hours of notice of any cancellations. Our Events generally take place discreetly in venues used by the general public over whom we have no control, and we cannot guarantee your privacy.

We make no representations or guarantees about: the proximity of Events to you; any Event having an even balance of genders; the occupations, ages or any other characteristics of attendees of our Events, or the number of Events run.

You understand that by booking to attend an Event, you agree to the terms and conditions attaching to the Events you book. The terms and conditions in place for any Events will be shown on the members website or supplied with your Event booking.

You will incur cancellation fees if you book an Event and subsequently cancel beforehand or fail to attend on the day. If you persistently cancel Events or fail to attend, we reserve the right to review your membership under our Termination of Membership clause below. If you wish to be insured for any Events that you attend, you must arrange your own insurance cover. You understand and accept that RSVP Events may be open to non-members. You undertake to keep in mind that non-members attending may not have been interviewed or identity-checked by RSVP and adapt your behaviour accordingly.

Only where specified on your Membership Agreement, your Membership is granted for life and subject to your payment of:

• The initial Registration Fee as specified on your Membership Agreement
• Any applicable Monthly Service Fee which is payable by Standing Order as this method of payment is fully within your control at all times. The Monthly Service Fee is payable on the same date each month. If, for whatever reason, payment is not received in any month, your membership will be suspended until payments resume.

We reserve the right to charge you additional administration fees for any of the following: reactivation of service after an extended period on hold; payment of the Monthly Service Fee by a means other than standing order; Event booking fees; cancelling Event bookings or failing to show at an Event you have booked to attend; Reimbursement of Standing Order payments made to us in error; change of partner criteria; change of profile.

In the event that you begin a relationship or want a break from our services for any reason, you may either: tell us you are no longer available for matchmaking service but continue to attend Events with continuing payment of any applicable Monthly Service Fee, or alternatively, you can put your entire membership on hold using any available Membership Freeze Facility specified on your Membership Agreement.

You may reactivate the services specified within your Membership Agreement at any time by letting us know and resuming payment of any applicable Monthly Service Fees. This reactivation is subject to there still being time remaining within your Agreement for any part of your service not available to you for life.

The Monthly Service Fee required at reactivation may be higher than you were paying when you joined or when your membership was last active. At our sole discretion, we may charge you £50 for profile revision if you request this or where we believe this is appropriate. A modest reactivation fee will be applied if your membership has been inactive for more than a year unless your Membership is time limited. This reactivation fee reflects the time involved in bringing your details and profile up to date and when this fee is applied there will be no additional profile revision fee charged.

When you put your membership ‘on hold’, you must cancel the Standing Order instruction with your bank, or they will continue to make payments to us. Standing order payments made by your bank and received by us after your request to go ‘on hold’ will be retained as a credit on your account for use when you reactivate. If you require the return of such payments, a charge will be deducted to cover our time and bank charges incurred in making the refund.

We will treat you and all members with courtesy and respect and expect and require the same from all members. You agree not to: harass, or cause a nuisance, inconvenience, distress or anxiety or violate the privacy of: anyone we introduce you; or anyone you meet at our Events; or any employee or agent of this Company or Dating Options Limited companies or its subsidiary /associated companies; or do anything which restricts or inhibits anyone else’s use and enjoyment of the services; or do anything that deliberately or recklessly prejudices or damages the reputation of this company or Dating Options Limited or any of the Dating Options Limited subsidiary or associated companies.

If you have any questions or complaints about our services, please contact us. You can do so by calling us on 01572 774882, Monday to Friday 9am to 5pm or by writing to us at: Membership, RSVP Introductions Limited, 8 Arrow Court, Alcester, Warwickshire, B49 6PU, or by email to [email protected].

We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

You must not discuss or show any details of other members that we have supplied to you, to any other members or non-members at any time during or after your membership as this would be a violation of privacy. We will hold your details in the strictest confidence and abide by The Data Protection Act and GDPR.

You agree not to disclose any of your membership experience or the identity or personal information of any others we introduce you to, to anyone including any media outlets or share such information anywhere online or any website without the explicit permission of both us and of the other party(s) concerned.

You agree that we can share your data with 3rd parties for validation purposes and that we may share your data for the purposes of matchmaking, with other matchmaking agencies we liaise with who also ID verify and interview members. If your service includes advertising, you agree we can share agreed information about you for the purposes of advertising for prospective partners for you. We advise you to refer to our Privacy Policy displayed on our website for further information on how we protect and process your data: https://dating-options.co.uk/privacy-policy

If you have not responded to our communications or we are investigating some aspect of your membership, your service may need to be suspended. If you are charged with a criminal offence your service will be suspended, awaiting outcome of any potential prosecution.

We have the right to terminate your membership and to cease providing any service in the following circumstances:

• You have breached these terms and conditions
• You have provided us with false information
• We have received either a serious complaint or persistent complaints about you which in the sole opinion of our Managing Director, justifies termination of membership
• Your personal details or partner criteria have significantly changed. This would include but is not limited to, a change in your sexual orientation; the acquisition of a criminal record, or a relocation which significantly adversely impacts on our ability to deliver the service.

You can terminate your membership with us at any time by writing to us using post or email. However, for the avoidance of any doubt, in the event of a termination of membership, either by us or you, no refund will be applicable unless we have breached these Terms and Conditions or breached your Consumer Rights and any Registration fee paid will be not refundable, in part or whole once your membership registration process has been completed.

This contract is for the maximum service term detailed on your membership agreement if that is required, with no refund being applicable for early termination. The service and the fees paid are not divisible pro rata, so if you change your mind or no longer require the service before the end of your contract term, then no part of the fee shall be refundable. You will not be entitled to any refund for any other reason(s) other than your legal right to cancel within 14 days of when this contract commences.

Your contract with us commences on the date we receive your first payment. The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) 2013 apply and you have the legal right to cancel this contract for any reason within 14 days of the date that your contract commences, (the Cancellation Period). You have the right to cancel this contract within 14 days without giving any reason. The Cancellation Period will expire after 14 days from the date your contract commenced. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement, e.g., using post or email: write to Membership, RSVP Introductions Limited, 8 Arrow Court, Alcester, Warwickshire, B49 6PU or email: [email protected]

To meet the cancellation deadline, it is sufficient for you to send your written communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract within the Cancellation Period, we will reimburse all payment(s) received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we were informed of your decision to cancel this contract. If you require us to begin services within the Cancellation Period, we require you to make an Express Request to do so. Your right to cancel continues until either the end of the Cancellation Period, or the completion of the service(s), whichever is earlier. If you cancel during the Cancellation Period, we will charge you for any services already provided up until the point when we receive your cancellation notice and we will provide a partial and proportional refund accordingly.

If your Registration has already been completed when you request to cancel, there will be no refund of any of your Registration Fee.

If your Registration has not been completed at the time you request to cancel, then the following deductions from your refund will be applied where applicable: a home-based or office face to face profiling consultation, £500 (plus any travel costs), or £250 for a video or telephone-based profiling interview, (interviews remain chargeable if not cancelled within 24 hours or if you fail to attend); your profile drafted £250.

We may assign this contract for operational reasons or in connection with a business transfer or reorganisation. Otherwise, this contract is non-transferable. This contract is subject to English law and the English courts will have jurisdiction in respect of any dispute arising from this contract. If any provision shall be found by an English court to be unenforceable or invalid this shall not affect other provisions within this contract and all other provisions not affected will remain in full force and effect. Nothing in this agreement is intended to, nor shall it confer rights on any third party. Severability: if any provision in these terms and conditions is deemed to be illegal, unenforceable, or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable. Your use of our services is solely at your own risk, and we do not accept any liability for any harm, loss, damage, claim or expense, whether direct or indirect and howsoever caused, arising out of your membership and/or your use of our services or reliance upon advice or information provided by us.

All warranties in respect of the service and /or such information, whether express or implied, are excluded. We may revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology or payment methods, changes in relevant laws and regulatory requirements.

By using or continuing to use the Service, you will be subject to the terms and conditions in force at the time. We will provide up-to-date terms and conditions whenever you reactivate, or you can access them at any time on our members website.